Last Updated: March 24, 2025
At Barbers Direct, our goal is to provide products and services that meet and exceed your expectations. However, we understand that sometimes things don’t go exactly as planned. This Refund Policy is in place to ensure clarity and confidence when shopping with us.
Refunds on Services
Once work has commenced on any service, we are unable to offer a full refund. In the case of service packages (e.g., content creation or digital marketing services), we may offer a partial refund based on the completed portion of the work. All refunds are considered on a case-by-case basis and remain at our sole discretion.
Refunds on Products
If you’re not completely satisfied with your physical product purchase, you may be eligible for a return or exchange under the following conditions:
- You must contact us within 14 days of receiving your order.
- The item must be unused, in its original packaging, and in resalable condition.
Please email us at barbersdirect.co.uk@gmail.com to initiate a return or request a refund. Include your order number, item details, and reason for the return.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect due to an error on our part. We recommend using a tracked shipping method, as we cannot be responsible for lost returns.
Approved Refunds
Once a return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your financial institution.
Missing or Delayed Refunds
If you haven’t received a refund yet:
- Double-check your bank or credit card statement.
- Contact your payment provider — processing times may vary.
- If you’ve done the above and still have not received your refund, please email barbersdirect.co.uk@gmail.com and we’ll be happy to help.
Exceptions & Special Circumstances
We’re committed to customer satisfaction and are always happy to review individual cases. If you have a unique situation or concern, please get in touch and we’ll do our best to resolve it fairly.